Question 1

What does Your Professional VA do?

Accepted Answer

We provide specialised virtual admin support for health professionals and clinics using the Halaxy Practice Management System. From setting up your system to managing your day-to-day admin tasks, we help streamline your workflow so you can focus on client care.

Question 2

Do you specialise in any industries?

Accepted Answer

Yes! We support:

Psychologists
Counsellors
Dieticians 
Speech Pathologists 
Allied Health Professionals

All of whom use (or are moving to) Halaxy as their Practice Management System

Question 3

What are your hours of operation?

Accepted Answer

We work Monday to Friday, 9:00 AM – 5:00 PM (AEST).

We aim to provide timely responses and efficient turnaround for all your admin needs.

Question 4

Where are you based?

Accepted Answer

We are based on the East Coast of Queensland Australia, and proudly support clinics across the country.   As all of our work is done virtually, you can access professional admin support  regardless of your location.

Question 5

What kind of tasks can you help with?

Accepted Answer

We can assist with:

Halaxy setup and customisation
Daily support including calendar and availability management, appointment reminders and client communication,  Invoice creation and Medicare/DVA billing
Creation of GP Letter templates, Intake forms and Consent documents
Campaigns

Question 6

Is my client information safe?

Accepted Answer

Absolutely. We take confidentiality and data security seriously. We are bound by confidentiality agreements and follow best practices for secure information handling in line with Australian privacy laws.

Question 7

How do you charge for your services?

Accepted Answer

We offer:

Weekly support packages
Monthly retainers
Custom project pricing for Halaxy file reviews and streamlining

Contact us to discuss what would work best for your clinic at admin@yourprofessional-va.com.au

Question 8

Do you offer one-off Halaxy setups or reviews?

Accepted Answer

Yes, we can provide these services for new practices or those transitioning from another system. This includes locations, calendars, billing items, templates, forms, and more.

Question 9

How do I get started?

Accepted Answer

Simply reach out to us at admin@yourprofessional-va.com.au.  We’ll schedule a free discovery call to discuss your needs and create a plan that works for you.

Frequently Asked Questions