Frequently Asked Questions
We provide specialised virtual admin support for health professionals and clinics using the Halaxy Practice Management System. From setting up your system to managing your day-to-day admin tasks, we help streamline your workflow so you can focus on client care.
Yes! We support:
Psychologists
Counsellors
Dieticians
Speech Pathologists
Allied Health Professionals
All of whom use (or are moving to) Halaxy as their Practice Management System
We work Monday to Friday, 9:00 AM – 5:00 PM (AEST).
We aim to provide timely responses and efficient turnaround for all your admin needs.
We are based on the East Coast of Queensland Australia, and proudly support clinics across the country. As all of our work is done virtually, you can access professional admin support regardless of your location.
We can assist with:
Halaxy setup and customisation
Daily support including calendar and availability management, appointment reminders and client communication, Invoice creation and Medicare/DVA billing
Creation of GP Letter templates, Intake forms and Consent documents
Campaigns
Absolutely. We take confidentiality and data security seriously. We are bound by confidentiality agreements and follow best practices for secure information handling in line with Australian privacy laws.
We offer:
Weekly support packages
Monthly retainers
Custom project pricing for Halaxy file reviews and streamlining
Contact us to discuss what would work best for your clinic at admin@yourprofessional-va.com.au
Yes, we can provide these services for new practices or those transitioning from another system. This includes locations, calendars, billing items, templates, forms, and more.
Simply reach out to us at admin@yourprofessional-va.com.au. We’ll schedule a free discovery call to discuss your needs and create a plan that works for you.